Please ensure that you comply with our timescales and wait for the processing and shipping times to pass before contacting us for further details. If there are any delays you will be contacted via email with an update. If for any reason your order is delayed past 21 working days by a fault of Kaywigs Studio, you will be offered a partial refund of 15% for any inconvenience caused.
10 - 15 WORKING DAYS FROM THE DATE OF PURCHASE (EXCLUDING SUNDAYS, MONDAYS AND PUBLIC HOLIDAYS I.E BANK HOLIDAYS, CHRISTMAS HOLIDAYS).
ORDERS MADE BY KLARNA:
15 - 21 WORKING DAYS FROM THE DATE OF PURCHASE (EXCLUDING SUNDAYS, MONDAYS AND PUBLIC HOLIDAYS I.E BANK HOLIDAYS, CHRISTMAS HOLIDAYS).
NEXT DAY DELIVERY (UK): 1 - 2 WORKING DAY (VIA ROYAL MAIL) - £4.99 FEE
INTERNATIONAL SHIPPING: 7 - 10 WORKING DAYS (VIA Royal Mail OR DHL) - £16 FEE
Klarna payments may result in a longer processing time (see above).
If for any reason your delivery is delayed or has not been received after 21 working days from receiving your tracking number, we advise that you speak directly with Royal Mail or DHL using the tracking number provided. Tracking numbers are issued via email once your unit has been processed. Please check your junk mail!
Please note: Kaywigs Studio will not be responsible for any delays caused by the process of customs clearance. The customer is responsible for paying any international customs or import duties required upon delivery.